Exchange
Didn't get the right size? Or maybe the colour or pattern of the outfit doesn't quite match your expectations?
No worries – with us you can easily and quickly exchange the entire product or just selected pieces of the set, e.g. trousers, a jacket or a shirt.
HOW DOES IT WORK?
1. Fill in the exchange form within 14 days of receiving your order
You'll find the form in the RETURN/EXCHANGE tab.
Once we receive the form, we'll check the availability of the selected products and confirm whether the exchange is possible.
Have questions? Call us: 510 93 00 97
2. Send the products back
Use the convenient returns/exchanges option available on our website.
The cost of returning the products to us is covered by the Customer.
3. Wait for the parcel from us
As soon as we receive confirmation that you've sent the parcel, we'll immediately dispatch the products you chose for exchange via InPost Parcel Lockers.
For your first exchange, we cover the cost of shipping the exchanged products to you.
Returns
If the purchased product didn't meet your expectations, you have the right to withdraw from the contract within 14 days of receiving your parcel.
After filling in the return form in the RETURN/EXCHANGE tab, send the product back within 14 days.
Please include a note with your order number in the parcel, which will allow us to identify your return efficiently.
Return address:
Balumi, ul. Żyrardowska 31/91, 05-825 Grodzisk Mazowiecki, tel. 510 93 00 97
You can also send the purchased products back at your own expense via wygodnezwroty.pl